Appraisals Coordinator
Role Details
Contract Type: Full-Time, Permanent Contract
Role Level: Junior
Reporting To: Client Operations Manager
Location: London, UK
Purpose
As a first point of contact for all incoming for all incoming appraisal enquiries, the Appraisals Coordinator helps ensure the process for clients requesting an appraisal runs smoothly by responding to clients efficiently and effectively, handling all leads with care.
Key to the role is ensuring we can deliver world-class service to our clients by capturing interest and converting it into appraisal appointments as efficiently as possible and carrying out key administrative duties this is about viewings.
Responsibilities
The coordinator's core responsibilities are:
- Responding to all appraisal enquiries effectively and efficiently via phone, email and WhatsApp
- Ensure our enquiry response time is kept to a minimum, communicating clearly and professionally at all stages of an appraisal request
- Launching new listings on our websites and property portals
- Working towards improving our customer journey
- Converting leads to appraisals
Essential Knowledge & Skills
- Good organiser, time-manager and multi-tasker
- Ability to prioritise tasks effectively
- Exceptional written and verbal communication skills
- Excellent eye for architecture, design and photography
- Strong attention to detail
- Enthusiasm for working collaboratively as part of a team
- Exceptional client care
Desirable Knowledge & Skills
- Good understanding of UK geography and regionality
- Use of Adobe Suite products
- Motivated by commercial targets
Team
The Appraisals Coordinator reports into our Client Operations Manager.
Rewards and Benefits
- Hybrid or office working
- Private Medical Insurance with Vitality (optional)
- Royal London Pension
- 27 days annual leave + bank holidays
- Free National Art Pass
- ‘Cultural half days’ every quarter
- Team lunches & socials
TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
